Do you need a computer?

Step 1: Learning Coach: Go to My Info

Access My Info from within the Online School to check the order status and view tracking information for both course materials and computer hardware.

Please note that you must log in to the Learning Coach account to access My Info.  

*The Learning Coach may also access My Info by going to "" and then enter your OLS username and password.

You can view the Material Expected Ship Date in the My Info Overview. Allow 3-5 business days for delivery. Be sure to roll over the icon to view any additional information.

Step 2: Check Course Material Order Status

Step 3: Check Computer Order Status

Computer equipment ships within one week of your course materials and may arrive in separate shipments and on different days. Unfortunately, you will not be able to check your computer order ahead of time. Computer orders are not visible in My Info until the day the computer ships. 

Once the computer ships, click the Hardware tab to view UPS tracking information.


Step 4: Track Your Materials and Computer on

For shipping status details, we recommend that you track your shipments on

Once your materials ship, My Info will provide the tracking number. Go to website and enter the tracking number into the UPS Track box. UPS will provide you the current location of your package as well as the estimated delivery date.


Course Materials shipping to the wrong address? Contact K12 Customer Support directly and we will work with UPS to try have the shipment redirected to your correct address. 

If you have questions/concerns, please contact or 218-998-0544 x9214.